A Brand New Modem To Solve Singnet 10Mb BB Disconnecting Problems!!

I had written a long complain previously on the troubled Singnet Broad Band (10Mbps) Connection using the seriously “aged” Thompson Speedtouch 585 v6 2+ modem.

Now that after I had upgraded the firmware and followed all kinds of changes to my modem including removing it’s bloody build in firewall and etc. I still encountered the frequent disconnection problems! It’s so horrible that I had to think of alternative ways other then changing to another service provider!!

The problem is I am now tied to the contract for another 8 more months and I can’t just subscribe another service and pay Singnet without using their services or worst face early termination penalty charges stated in their fine print of the contract agreement.

The only solution now is to fix this damn modem or ….CHANGE IT.

The lines man that came previously to “fix” my connection recommended me 2 options, one is to upgrade the firmware…another is to get another 2+ modem that is capable for 10Mbps connection…

I just bought one SGD$89+ Netgear DG834G wireless modem cum router which is a 2+ modem and it’s a pain to install it…but I finally figured a way to install it successfully!! YAY.

Below is the step by step solution to install it properly.

Step 1. Put in the installation CD in the CD/DVD drive (Window XP/Vista)

Step 2. Follow the step by step instruction to do the following.

  • Plug in the telephone line to micro filter
  • Find out if the micro filter is dual or single and select accordingly
  • Plug the telephone line from the micro filter to the Netgear modem properly
  • Connect the Ethernet cable (yellow given) correctly
  • plug in the power supply to modem accordingly.
  • Finally (the missing part) use a small pin to reset the modem at it’s back by poke the small hole and hold it for about 15 seconds and let all the correct lights to light up.
  • Wait for the Lights to light up (Power Supply, Wireless, I-icon, and the number that labels the port used)

Step 3: After following all the instructions to set up the modem go to this website http://192.168.0.1/start.htm to set the final settings for the modem.
(I recommend to use fire fox browser, experienced problems using Google Chrome)

The pop up request for username and password is as follows.

Username: admin
Password: password

Go in the page and select “Basic Setting”

Does Your Internet Connection Require A Login? Check Yes.

Username and Password is the ones that Singnet had given you.

Username: yourusername@singnet
Password: passwordgivenbysingnet

Click Apply then go to ADSL Settings

Multiplexing Method is VC-Based
VPI remains 0 (zero)
VCI goes to 100
DSL Mode change to ADSL 2+

Click Apply then go to Wireless Setting

SSID remain unchanged… (this is for ppl to see what connection this is when they browse for wireless networks nearby so any name is possible even your dogs name like “browny network”)

Security Options – here you have to choose your favorite security encryption method to secure your wireless connection so that it won’t be used by others without your knowledge.

Use the one you like and set the security properly.

After you set every thing properly click apply.

By right everything should be ok and connection is up properly and connected to internet YAY!

Up to now about 24 hours…++ there is no disconnection to my internet connection so I guess it’s the modem problem!! YAY!!

Thomson Speedtouch 585v6 Modem woes…

Latest Update on the solution HERE!! (06 October 2008)

I had been recently bothered by frequent DC and low then advertised speed of 10Mbps as advertised by Singnet Broad Band using the 10Mbps 3 year plan.

The DC problem is more prevalent in the new operating system Ubuntu Fiesty but when I dual boot to Microsoft XP the DC happen 2 times at mid-night. The 5 led lights just black out and restarted…

I had seen people in other forums using the same Singnet Broad Band 10Mbps Unlimited getting impressive speedtest.net results and showing all to see. So thinking I had been ripped off for paying almost $100 for 10Mbps Ultimate line but only get maximum 6Mbps…so I decided to call Singtel for assistance…

I had called the Singtel hot line and asked to call the technical help line. First person I get is a “Chinese” trying to speak English properly. He insisted me to follow the instruction line by line to test my speed.

Going through a series of “commands” using command prompt and connecting directly to Singnet (ftp) and downloading a 10meg file. The speed is claim to be optimum using the download speed there and MULTIPLY BY 8. Not sure why but the person says it’s ok…no problem.

Not convinced I told him that using the speedtest.net I can only get maximum 6.5Mbps which is lower then the acceptable 70% range of 10Mbps. He then request me to go to singtel website and proceed to remote assistance.

After coming into my computer and seeking around the website and tested the speedtest.net himself to find it’s truly not up to the advertised speed of 10Mbps which is after 1 hour of consultation….he say he will recommend to send a lines man down to test the line for me…but the schedule for the whole week is booked. He requested me to call on Friday to book for the next week schedule.

The following Friday, I called on schedule and I was reluctantly push into another round of TEST of the SAME LINE BY LINE instructions even I had told him that the previous guy had already tested it and recommended for the lines man to come….so after 1 hour of repeated consultation…and remote assistance to my PC. He agreed to send down a guy just to come and see my connection is it faulty.

The guy came slightly late today but I don’t fault him, he came and went saying that the modem is near his age and need firmware updates. He claim he don’t even know how to update the firmware even he did update his own “2wire” modem.

So my internet speed remains 6.5Mbps maximum and the recommendations are EITHER to update my modem firmware, buy new Linksys 2+ modem or exchange with Thomson a new modem but don’t know if still under guarantee.

The lines man did very good job trying to talk me into accepting the fact that it’s normal to get less then 10Mbps which I agreed but deep down inside I knew that I had been cheated.

The day when I had signed up this 3 years Singnet Broad Band 10Mbps Unlimited with free 1st Generation Macbook, I knew my payment of $100.26 ($83.80 for BroadBand 10Mbps Unlimited and $9.90 for Wireless Plus and GST $6.56) per month is way above the average cost of the connection which now is $69.29 for 24 months contract.

Now…how do I upgrade the firmware….let me see…

Ok…I had tried to upgrade my firmware of my Thomson Speedtouch 585v6 and it’s a long and hard troubleshooting. My friend did successfully upgrade his Modem of the same model hence telling me the way to do it.

  1. go to the unofficial firmware download page for Thomson Speedtouch to download the latests firmware.
  2. Rename the firmware filename’s extension from .bli into .bin
  3. Download the latest upgrade wizard (v4.4.2.1) here.

Then Follow the bootp instructions.
The easiest way to get the newer ST516/536/546/580/585 routers into bootp state is to do the following: It is helpful though not essential to have the pc with a fixed static ip.

  1. Begin with the unit powered off via the power switch at the back depressed.
  2. Get a pin or a pen with a long enough nose to reach the reset button and hold it in.
  3. Continue holding your pin or… on the reset button and do not release it. Power the unit on by pressing the power button into the “on” state never releasing the reset.
  4. Hold the reset button in for around 15 seconds. The power and Ethernet light should flash between red and green.
  5. Run the SpeedTouch firmware upgrade wizard. You only have around 1min to start the wizard before the speedtouch will revert to the normal boot up

Note: It is always recommended to run the SpeedTouch firmware upgrade wizards with a statically set IP address on your PC of the following:

IP: 10.0.0.1, Subnet: 255.0.0.0, Default Gateway: 10.0.0.138.

Note: It is best to have all security programmes (firewalls, antivirus) either disabled or turned completely off. (Edit from Revs. It is absolutely essential not just best. The worst product is Symantec internet security because people don’t know it is on. Turn everything symantec off (permanently would be best!!).

After updating the firmware, go to the internet browser and type in in the address : 10.0.0.138 and you can see the Speedtouch default page.

Then go to first link on the left “SpeedTouch” and click on “Setup” and follow the instructions to put in your user name and password to reset-up the router modem.

After doing this, the last LED light on the modem will turn from red to yellowish green and you can put the TCP/IP address back to “Obtain the IP Address Automatically” and you can now surf internet. :)

And there I have it…I had upgraded my Speedtouch 585v6 Modem however when I tried the same speedtest.net and get the SAME SPEED after all the troubles hahahahaha….but I believe updating the firmware is the smart way to go….to eliminate any more excuses the technical help desk can throw at me in future haha….

Latest Update on the solution HERE!! (06 October 2008)